FAQs

How long will it take to receive my order?

Orders begin processing 24 hours after you have placed your order. However, if you place an order on Friday, processing does not begin until the following business day, Monday. All hair extensions and wigs are pre-ordered unless listed in the “Ready To Ship” section. All items listed under “Ready To Ship” are on hand and will be shipped out same or next day. Shipping time: 1-3 business days (USA) 3-5 business days (International) 6-10 business days (Canada)

If your order is just a bundle deal (no closure or frontal included), your order will be processed and shipped within 3-7 business days. Delivery time: 1-3 business days (USA) 3-5 business days (International) 6-10 business days (Canada)

 

 

Domestic:

Processing time: 5-8 business days

Shipping time: 1-3 business days

 

International:

Processing time: 5-8 business days

Shipping time: 3-5 business days

International (Canada):

Processing time: 5-8 business days

Shipping time: 6-10 business days

 

When will tracking update for my order?

Please allow 24 hours for tracking to update once you have received your tracking number via email.

Do I have to sign for my package upon delivery?

Yes, we require signature to reduce the chance of theft.

What if I am unable to be present at the time of delivery?

If you cannot be present to sign for your package at the time of delivery, you can request that your local USPS hold your package until you are able to go pick it up.

Can I make changes to/cancel my order?

No. Once your payment is completed you cannot make changes or cancel your order.

How long does your hair last?

Our hair can last up to 2 years or more with proper care. Treat hair extensions like your hair.

Do you accept returns or give refunds?

We do not accept returns. Once the payment is completed, the sale is FINAL.